Written Culture

FAQ and Return Policy

Where did you learn to make soap?

I am 100% self-taught. By that I mean I read a book on basic soap making and then watched some fellow soapers on Youtube. I found some basic recipes and then learned how to change them into my own formula. Creating soap is a science, but it also allows for creativity.

The last time I purchased this soap it was a different color. What happened?

I don't use standard synthetic dyes or fragrances. Natural herbs, clays and plants can change soap into different colors. But when you use these components you realize that each batch may be slightly different. Both of these components can change the look and feel of soap. You get a custom, limited edition bar every time you make a batch of soap! I think it's exciting to see how different colors can be if you infuse the oil before saponification rather than after. It's fun to experiment.

I'd like to rebrand your soap for my store. Do you sell wholesale?

I would love to discuss creating soaps for your business. You'd be able to rebrand them with any label you like to better reflect your brand. Email me!

I only like natural soaps. What is sodium hydroxide?

The common name for sodium hydroxide is lye. Lye mixes with water and oil to create the substance of soap. You cannot make true soap without lye. 

I had a bad reaction to this soap, what should I do?

As with any product that is causing discomfort or irritation, stop using the product immediately. If the reaction gets worse, seek medical attention. Ingredients for all our products are listed on the product page. If you have a known allergy to any of the ingredients please don't use the soap!

Return Policy

I really hope you like these products. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange. Please contact us!

Where are you located?

We do not currently have a physical store, but all soaps are made in my soap studio in Phoenix, Arizona.

2909 West Portland Street, Phoenix, AZ 85009

 

 

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